Refund policy

Refund and exchange Policy.

With any request for refunds, the buyer must bear any cost to return the item/s back to us at our address ( see contact us page). It would be advisable to send any returns by postal service requiring either insurance or signature on delivery, so as to ensure your item should not go missing in the postal services. Should the item/s be damaged by the postal service on delivery to you, your package would be marked as such on delivery by your postal service, and this would be the only circumstance we would agree to refund postal charges, on receipt of everything returned (product, packaging and postal damage evidence). We may also ask for a copy of your proof and cost of posting, and once returned package is received and inspected, to ensure it abides by the return policy. If an item received back shows obvious signs of any usage or tampering, a refund will not be provided. EVERY computer and audio product is invisibly security marked prior to shipping. We have had customers attempt to return their own 'damaged' game or music cassette, once they received our quality product, to ask for a refund, only to find that the item they have sent back does not bear our security mark. We do not tolerate this type of fraudulent behaviour, which will be reported to the authorities in your jurisdiction, so please don't test us, to see what consequences this brings?

 

Our online purchasing policy allows you the protection of a seven day cooling off period . This often only applies to EU region, and even though our location is outside of the EU, we will still honour this policy. It applies from the moment you pay for the goods on our website. If, for whatever reason, you decide you no longer want the item, we MUST receive an email or letter request within the seven working days for us to honour a refund of the item cost. Postage costs cannot be refunded if shipped, and you return the item. As the item is either received by you, or en route to you at this stage, a refund will be then be granted, on the safe return of the item directly to our address. The cost of return must be borne by you, and it is recommended that it be sent using a tracking or signature required service to ensure we do receive this back. Once the seven day cooling period is over, the goods must be received by you within 30 days of the purchase date, otherwise the distance selling act can cover request for refunds or replacement items.

Any return requests, after the initial seven day cooling off period, and under the Sale of Goods Act 1994, and Consumer Regulations 2002, is at the retailers discretion if a refund will be offered. Generally if the item sent to a customer is the incorrect item, or serious postal damage can be proven, then a refund or replacement would be issued on the items return. Should a customer decide to return an item just because they changed their mind, this is NOT a valid reason that the legal requirements would allow a refund or replacement item after the seven day cooling off period has ended. Postal or email can be used, of course, to allow any customer to contact us to obtain a replacement or refund, on return of the damaged item including the packaging.

Likewise, the Internet Distance Selling Act 2000 covers this same policy.

Should you receive an item, which upon delivery is seriously damaged whilst in the postal system, then the whole item and packaging as you received this, should be returned to us, where a replacement item will then be shipped to you, or a refund offered. Unfortunate as these circumstances may be, we cannot be held responsible for postal damage, but will replace items should this be obvious.